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2025 Graduate Ops Shift Manager, Operations

Amazon

On-site 🏢 18 March
Logistics & Supply Chain
Eastern Creek, Australia 🇦🇺 Adelaide, Australia 🇦🇺 Sydney, Australia 🇦🇺 Melbourne, Australia 🇦🇺

At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Amazon Logistics (AMZL) is revolutionizing the future of delivery, and we're seeking ambitious graduates to join our leadership team as Shift Managers. This role offers an unparalleled opportunity to kickstart your leadership career in one of the delivery stations. What truly sets AMZL apart is our commitment to developing future leaders. As a Graduate Shift Manager, you will experience a unique blend of hands-on leadership and structured development programs. You will work alongside experienced Operations leaders who will mentor you through real-world challenges. Our comprehensive development pathway includes the Amazon Essentials Workshop where you will master our leadership principles and operational foundations, Leadership Essentials Workshop focusing on team management and decision-making skills, and AMZL Academy which provides hands-on operational training in logistics processes. These programs, combined with daily mentorship, will enhance your technical and managerial capabilities for a successful leadership career at Amazon. This role goes beyond traditional management as you will be given opportunity to lead projects and will be immersed in data-driven decision-making, process optimization, and the latest logistics technology in our delivery stations. Your journey with us will be fast-paced and dynamic. Each day presents new opportunities to make an impact, from implementing efficiency improvements to developing your team members and contributing to the success of your delivery station. You will gain expertise in multiple areas including personnel and stakeholder management, operational excellence, safety leadership, and business analytics. Our culture of ownership means your ideas and initiatives can directly influence the future of AMZL network. We provide clear career progression paths within Amazon's vast network through continuous support, coaching and mentorship. Key job responsibilitiesAs a Graduate Shift Manager, you will: • Lead and develop a team of associates, including performance management, coaching, and motivation. • Ensure shift adherence to standard operating procedures and compliance requirements. • Lead continuous improvement projects to enhance operational efficiency. • Support all safety programs to ensure a safe work environment for all associates and Delivery service providers. • Collaborate with cross-functional teams to drive innovation and best practices. • Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence. • Lead daily start-up meetings and communicate performance metrics to the team. Please note: This role is based on day shift or night shift, with shift hours approximately from 11pm – 9am, or 5:30am – 3:30pm, or 1pm – 11pm. You will be working shifts from Sunday to Wednesday, or Wednesday to Saturday. To be considered, you will need to be flexible in accommodating the above shifts. Locations: 1) Bella Vista (NSW) 2) Eastern Creek (NSW) 3) Melbourne Airport (VIC)4) Adelaide (SA)A day in the lifeYou will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met. About the teamAmazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible while focusing on continuous improvement. There are two sides to what we do. Our ‘under the roof’ (UTR) associates process millions of products for dispatch to our delivery teams. Meanwhile, our ‘on the road’ (OTR) people ensure the safe and timely delivery of packages to our customers.
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