Network Support Engineering Intern - Summer 2025 Mexico (Meraki)
Cisco
On-site 🏢 24 April
Tech & IT Services
Mexico City, Mexico 🇲🇽
Applications are accepted until further notice.
6 month, In-Person Internship (July - December, part-time - 20 hours per week), based in the Cisco Mexico City Office
As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.
Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.
Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.
You will…
- Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting
- Gain an understanding of the networking field by participating and engaging in various courses
- Assist with lab testing work as needed for Meraki products
- Identify issues suitable for entry in the Meraki Knowledge Base
- Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
- Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
- Read and analyze packet capture using Wireshark
You are….
- Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered. Individuals pursuing a master’s degree will not be considered
- Applicants must have native-level proficiency in English
- Hardworking and interested in exploring the Networking field
- Passionate to assist and problem-solve with customers
- Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions
- An efficient communicator and problem-solver
- Networking certifications a plus: CCNA, CCNP CWNA, etc.
- Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus
- Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus
- Preferred experiences within helpdesk, technical call center, desktop support, or past networking experiences preferred, but not required.
- Authorized to work in Mexico without requiring sponsorship now or in the future
- Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
- A passion to assist and problem-solve with our customers
- Outstanding account management, follow-through, and problem-solving skills
- Resourcefulness and attention to detail
- Excellent communication skills, both written and verbal
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