Associate Technical Support Engineer - PH Graduate Program
Oracle
On-site 🏢 17 March
Tech & IT Services
Metro manila, Philippines 🇵🇭
The Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite. Associate Technical Support Engineers participate in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing.
Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers’ businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization.
After onboarding, you’ll utilize your experience to progress your career with NetSuite. We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future. As you find success in your role, Associate Technical Support Engineers can continue to shape their career and progress into different positions within the NetSuite Organization.
Together we Learn, Grow, Thrive, and Inspire!
Career Level - IC1
What you'll do
- Provide phone and online support to NetSuite Customers. The types of Customers we encounter ranges from the non-technical resources to actual in-house or third-party developers.
- Adapt to the fast-paced nature of the NetSuite Cloud Based Software, for the SuiteCloud Product Area, new proprietary technologies and innovations are being pushed yearly.
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
What you'll bring
- 2024/2025 Graduate with a Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or any related discipline.
- You understand software development lifecycle (SDLC) methodologies, system architecture, object-oriented design, web frameworks and patterns, and you can build web applications using Java/.NET/PHP, C#, ASP, Web Services, SOAP, XML REST, and Ajax. or similar development languages.
- You understand web technologies/standards (HTML, JavaScript), unit testing, and defect management tools, and knowledge of web service integration using REST.
- You are confident in your ability to manage competing priorities and multiple tasks. You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment.
- You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction.
What we'll give you
- An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.
- An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.
- Work at our office in Ayala, Makati and on night shift/graveyard hours. Currently on a hybrid work arrangement.
- Career growth options that support your skills and passions.
- Competitive salary and benefits.
How is it done
- Submit your application via the Oracle Career Site.
- Shortlisted candidates will be invited for an HR interview.
- Prepare for technical interviews with hiring managers during our SuperDay assessment.
- Receive your offer and complete your requirements & background check.
- Attend Keep Warm Sessions to meet and get familiar with your team.
- See you on Day 1!
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