Account Manager, Welcome Door

Amazon

On-site 🏢 21 March
Sales & Partnerships
Madrid, Spain 🇪🇸

Amazon WWRR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. In this role as Account Manager for EU Partnerships you will grow and develop our Returns partnerships with some of the largest companies in the world by delivering strategic customer and business insights and relentlessly high operational standards. As the ‘boots on the ground’ owner for EU Partnerships, you will lead strategic partner relationships independently and in collaboration with several teams in WW RLS, Partner org and other stakeholder teams. You will own Customer Experience and Business goals for Returns Partnerships, setting up and driving mechanisms to track and improve metrics that matter to Amazon and the partner, bringing the partner on board for new programs/initiatives, influencing and growing partner adoption, establishing deep and wide engagement with internal and partner teams to unearth and execute on opportunities. The right candidate stays on top of industry and competitive trends, Amazon launches/initiatives, partner launches and strategic developments and can execute at both a tactical and strategic level. The ideal candidate will have experience in strategic relationship building, category/vendor management & growth, business analytics, negotiation, and P/L management. This role requires an individual with excellent communications, analytical, negotiation, problem-solving abilities and strong business acumen. Fluency in Spanish is highly preferred and one or more of French, Italian, German languages is a plus. Key job responsibilities- Own partner engagement through mechanisms like weekly partner reviews, joint scorecards, NPS deep-dive, close looping and reporting on key performance metrics- As the single-threaded account owner, drive partner operational excellence, day to day operations and process adoption in collaboration with internal teams- Execute adoption and conversion initiatives independently, work with the BD, Product and program teams to plan experiments and measure impact- Own and execute 'Walk the Store' for Partner stores, lead deep-dives, develop anecdote/data-driven insights- Drive new Partner launch execution in collaboration with the Business Development team- Be on top of Amazon as well as partner's strategic priorities, develop deep and wide relationships in the partner org with business/partnership stakeholders, marketing, customer acquisition, loyalty, operations and other teams- Handle a high volume of engagements and interactions

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